Refund policy
Refund & Return Policy — Lev Or Heritage
At Lev Or Heritage, each item is made to order with care and intention. Because of this, we handle returns and refunds differently than mass-produced products.
Returns and Exchanges
We accept returns or replacements only if the item:
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Arrives damaged
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Has a manufacturing defect
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Is incorrect from what was ordered
If you experience any of the above, please contact us within 14 days of delivery.
Non-Returnable Items
Because items are made to order, we do not accept returns or exchanges for:
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Incorrect size selection
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Change of mind
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Normal wear and tear
Please review sizing carefully before ordering.
Damaged or Incorrect Items
If your item arrives damaged or incorrect, please contact us with:
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Your order number
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A description of the issue
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A clear photo of the item
We will arrange a replacement or refund where appropriate.
Refund Processing
If a refund is approved, it will be issued to your original payment method.
Processing times may vary depending on your payment provider.
Order Changes and Cancellations
Orders are processed quickly after being placed. If you need to make changes, please contact us as soon as possible.
Once production has started, changes or cancellations may not be possible.
Contact
For all refund or return inquiries, please contact:
ABN: 39 391 736 768